if shame had a face I think it would look like yours

Muggin' my way through the night.

I don't think I'm gonna sleep tonight. Complete one chapter, four more to go!! Okay, I've been studying for the past 3 hrs. I need a rest DESPERATELY.

Anyway, do you know why QUALITY is so important?

Because it AFFECTS us everyday, at home, at work and at play! Our technology; Defence; Services; Education; Logistics; Healthcare; Security; Construction... And MANY others!

It is about image & branding, exceeding customers' expectations, consistency, reputation, continual improvements.

So What is the meaning of quality?

The word "Quality" represents the properties of products and/or services that are valued by the consumer.

A product or process that is reliable, and that performs its intended function is said to be a quality product.

Quality is the customers' perception of the value of the suppliers' work output.

The degree to which something meets or exceeds the expectations of its consumers.

ISO9000 : 2000 states that

QUALITY refers to the degree to which a set of inherent characteristics fulfils requirements.

Quality = Performance/Expectations --> Q=P/E

When Q>1, there's a positive feeling of the product/ service

3 Aspects of Quality: Quality of Design, Quality of Conformance, Quality of performance.

Quality in ancient times. The pyramaid, Egypt.